Cancellation, Return and Refund
Thanks for shopping at HavePure.
If you are not entirely satisfied with your purchase, we're here to help.
- Customers can cancel their order within one business day after the payment.
- Customers can cancel the orders by logging into their profile on our website where order cancellation option can be found.
- In case the order has already been shipped, customers may email us:firstname.lastname@example.org. However, in case of orders already shipped customers may follow the Returns policy.
- In case you receive any product in damaged condition or HavePure has erroneously sent you wrong item,you can return it within 15 days of receipt.
- In such circumstances, please email us at: email@example.com into get in touch with our Customer Service Team who will guide you on the process for the same.
- To be eligible for a return, your item must be unused, sealed and in original packing.
- A copy of the receipt or proof of purchase needs to be returned along with the product.
- Shipping charges would be refunded in case of returns.
- In case of cancellation of order or return of any product as per our policies (mentioned above), the refund shall be initiated on the customer’s original mode of payment.
- In case of return of a product, our team would acknowledge the receipt of the returned item and refund shall be initiated immediately under intimation to the customer.
- It is expected that customer would receive the refund within 7 to 10 days, depending on the bank, credit card or merchant through whom the payment had been made.
In case of any assistance required you may contact our Customer Service Team at firstname.lastname@example.org or WhatsApp at 91-7457023307